To ensure same day delivery, Melbourne Metro orders must be received by 12pm, and local orders by 2pm.
To ensure same day delivery on a Saturday, Melbourne Metro orders must be received by 9am, and local orders by 12pm.
SUNDAYS / PUBLIC HOLIDAYS
As the DFG is closed on these days, your order will be delivered on the next business day.
Here at the DFG we do not believe in stringent delivery guidelines, we will do our best to fulfil every customer’s individual delivery requirements. Please contact us if you require something out of the ordinary. Funeral deliveries are guaranteed by service times.
RECIPIENT NOT HOME
Should the recipient not be home when the delivery is made, discretion is left to the driver to leave flowers in a safe and protected place. This may include leaving with neighbours, if so, a calling card will be left under the door or in the letterbox.
Should the incorrect delivery address be supplied, we will use all means available to find the correct details. It is the obligation of the customer to supply accurate details at the time of order.
Re-deliveries may incur extra charge, and responsibility cannot be taken for goods left at the incorrect address.
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